Support is research
Forward threads, import the inbox. Complaints are 5s. Feature requests are usually 2s.
You have customers now. Every support email, churn call and feature request is evidence, if you keep it and score it. Narrera makes the discipline survive the launch.
Forward threads, import the inbox. Complaints are 5s. Feature requests are usually 2s.
A project per churn reason. Ten questions about what happened in the last week before they left.
Before building, run a round on the belief behind the feature. Results open at your target.
Engineers and designers read the quotes, not a summary of them. A read-only link to a project puts the evidence in front of the people building.
I stopped using it in March because the rota I export never matched what the girls actually worked.
Sign up, write the sentence, and Narrera writes your first ten questions. The notetaker joins your next call.