Problem discovery
Tell me about the last time this happened. What did you do in the hour after? What did it cost you? What do you do about it today? When did you last try to fix it?
Use this in a project →Ten-question guides for common beliefs. Every question asks about something that happened. Copy one into a project and edit it.
Tell me about the last time this happened. What did you do in the hour after? What did it cost you? What do you do about it today? When did you last try to fix it?
Use this in a project →When did you last need this? What did you use instead? What happened when that failed? Who else was involved? What did you do the time before that?
Use this in a project →Walk me through your last two weeks using the product. What was the last thing you tried to do? What happened? What are you using now? When did you decide to leave?
Use this in a project →What do you pay today to deal with this, in money and hours? Who did you pay last? What did the last tool you bought cost, and what made you buy it then?
Use this in a project →Tell me about the day you signed up. What were you trying to do? Where did you stop? What did you do next? Who did you ask?
Use this in a project →Show me how you do it today. When did you set that up? What broke last time? How long did it take to fix? Who else uses it?
Use this in a project →Sign up, write the sentence, and Narrera writes your first ten questions. The notetaker joins your next call.